OpenTable

• OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region
• In this role, you will act as a trusted business advisor, bridging clients’ operational needs with our innovative hospitality technology solutions
• You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment
• Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap
• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities
• Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable’s technology for every hotel account
• Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership
• Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges
• Act as the “Voice of the Customer” by providing consistent field feedback on trends and feature requirements to Product and Marketing teams
• Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live

Benefits

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
• An aptitude for data-driven business decisions and the ability to reframe a client’s view of their business through insights
• Outstanding negotiating and communication skills
• Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously
• Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events
• German Speaking to a business level profeciency
• 5+ years of Account Management or equivalent experience
• Account Management experience within a B2B SaaS or high-growth hospitality technology environment
• Business-fluent German language skills to support regional customers with clarity and cultural awareness
• Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application
• Prior restaurant management or food and beverage (F&B) sales experience
• A genuine passion for the hospitality industry and technology